As part of our commitment for the health and well-being of our guests and employees, we are carefully monitoring the COVID-19 situation through regular updates and guidance from the Hellenic Health Organization (E.O.D.Y.) and the National Health Ministry and follow all their instructions and protocols.

 

Staff safety and training

 

We are committed to providing our guests with the peace of mind to relax and enjoy their time with us.

 

All of us are fully informed on the importance of upholding the highest level of sanitation standards, and the sensitivity of the current pandemic situation.

 

Enhanced cleaning and sanitizing protocol

 

For the best possible hygiene, we have increased the cleaning intensity in all areas and observe the requirements of the health authorities.

 

We use suitable cleaning agents and disinfectants for this purpose. We clean in particular:

 

In public areas:

 

All touch points such as – but not limited to – doorknobs, switches, furniture, tables, handrails, pens, food pick up areas, dispensing stations etc.

 

In guest rooms:

 

All touch points such as – but not limited to – doorknobs, keypads, locks, latches, safes, windows and latches, switches, coffeemakers, countertops and tables, showers, bathtubs, sinks, faucets, remote controls, mirrors and vanities, tissue box, hair dryer. A deep clean and disinfection will take place prior to a guests check-in. Proper ventilation is ensured during service.

 

Room cleaning will take place only when guests are not in the room and by using suitable disinfectants.

 

Emergency Procedure

 

In the event that a guest presents a presumptive case of COVID-19 or a positive case, the local Board of Health will be informed in order to define the appropriate steps to keep all guests and staff safe.

 

The room used by that guest will only be returned to service after undergoing an enhanced sanitization protocol, in accordance with the Hellenic Health Organization guidelines.

 

A private doctor is available upon request for any kind of emergency. 

 

Additional info & advice to our guests

 

COVID 19 rapid tests and PCR tests can be arranged for guests on request, at a fully equipped medical center in the neighborhood area.

 

Doctor will be available on call 24/7 to provide special care to our guests.

 

In case you are not feeling well please stay in your room and inform the reception by dialing 0 from your room phone.

 

All our guests are advised to take the recommended by WHO self-protection hygiene measures.