The health and wellbeing of all our customers and staff is of the upmost importance to us and remains our highest priority.
Book risk free for 2021
After a safe operation through the hard 2020 season we are keeping all certified cleaning protocols in place for the forthcoming season.
Booking and cancellation flexibility
For all existing bookings before the Pandemic.
Your bookings are valid and deposits can be used for future bookings or passed on to new guests.
No fees for alteration and cancellations for new bookings made for 2021 for up to 90 days prior to your arranged arrival date.
Full booking refund if travel is restricted due to Coivd related government regulations that prohibit travel.
Staying Safe at the Mistral
All staff are being expertly trained in new Covid -19 health and safety processes and specific cleaning protocols
Our cleaning products and protocols are officially certified and effective against viruses including the application of certified COVID-19 Sterilization and disinfection protocols daily and before every new arrival and check-in at the hotel.
Cleanliness and enhanced sterilization in high-touch areas including the guest rooms and public areas (door handles, sun beds, public restrooms and restaurant/pool bar area)
We apply contactless check in via the online form in our website (please state next of kin details) and upon arrival you will be able to receive your sterilized room key which you keep throughout your stay.
We have removed Kettles and decorative items as well as information books from rooms to enhance safety in line with government virus safety protocols.
In line with covid-19 safety recommendations we will no longer apply automatic daily room cleaning and changing of sheets however, fresh clean towels and linen will be available daily in reception and room cleaning will be available upon request.
Breakfast buffet will be served by staff and Dinners will be enjoyed in longer tables ensuring the ability to maintain a safe but sociable distance of at least 1 meter away and food will be served to you from the staff or be already plated where practicably possible.
Lastly, we are actively monitoring developments on a daily basis and are in regular contact with all relevant authorities in order to always be up to date for any country-specific requirements or changes in legislation that may arise.
Please also note that all passengers are obligated to complete a protocol for arrival in Greece on the following address https://travel.gov.gr/