Singles in Crete is a trading name of Gialamarakis SA.
The clients contract is with Gialamarakis SA,
Maleme, Chania, Crete, Greece 73014
Tel: +30 28210 62062
UK line: +44 2045 77 08 68
Email: [email protected]
BOOKING BASICS
Overall Contract
The following terms and conditions show our commitment to you and your commitments to us as part of your holiday. These terms and conditions govern all bookings made with us. We reserve the right to refuse any booking for any good reason. A booking is not valid if we have not successfully received sufficient payment towards it.
Passports and Visas
A valid, full British passport is essential for all UK citizens travelling to Crete and must be valid for a minimum of 6 months after the return travel date. If you need to apply for, or renew, a passport, it is best to do so as early as possible before your departure date. Visas are not required for British passport holders.
Holders of non-British passports should contact the Greek consulate or embassy for up to date passport and visa information. The name on your flight ticket and passport must correspond. If not, aircraft boarding may be denied and may also result in insurance cover becoming valid. Please note it is your responsibility to have a valid passport and visa for your holiday.
Duration
From November 1st 2025, Singles in Crete holidays booked at the Mistral, whether for 7 nights or longer will run strictly in blocks of 7 nights’ duration from Tuesday to Tuesday (7, 14, 21 or 28 nights). Any bookings made prior to this date planned to arrive or depart on different days will be honoured.
Transfers
Guests arriving at Chania Airport on a Tuesday will be met at the airport by a Mistral representative and receive a free transfer to the hotel. A free return transfer will be available upon Tuesday departures.
Prices
Prices are as stated on the website, less any valid discounts that may be applied.
We reserve the right to alter prices for new bookings at any time, but we do guarantee that there will be no surcharges once we have confirmed a reservation. Only Government action may affect this guarantee.
Tourist Tax
The Greek government levy’s a ‘per night’ tourist tax which must be paid upon departure in cash Euro – currently the expected tax for 2026 is €2. The tax for 2027 has not yet been advised.
Club Mistral
All guests are enrolled in CLUB MISTRAL at time of booking (unless previous guests who are already enrolled) and receive an immediate 5% discount on the cost of their holiday.
50:50 Offers
Club Mistral members who introduce new guests will receive a €50 credit towards their holiday or bar bill, for every guest introduced. The guest will also receive a €50 credit and be entitled to a 5% Club Mistral discount. Terms and Conditions apply.
Cancellations
Cancellation charges are calculated as follows:
| Notification in days | Loss |
|---|---|
| Over 55 | Deposit only |
| 25 – 55 | 60% |
| 15 – 25 | 80% |
| Under 15 | 100% |
Every cancellation is treated on its own merits and for early cancellations holidays may be transferrable subject to agreement.
ALTERATIONS TO BOOKING
Alterations to holiday dates and details may be allowable by agreement, but may incur administration charges depending on the nature of the alteration. A major alteration may be treated as a cancellation.
Upon booking we will confirm your exact room type, room number and dates and duration of your stay. Should you wish to change these details at any time 12 weeks or more before arrival we will do so free of charge, subject to availability. However any further changes, again subject to availability, will incur an administration fee of €50. Any changes requested within 12 weeks of arrival, made strictly subject to availability, will incur an administration fee of €50.
Transfer of Booking
If you are unavoidably prevented from proceeding with your holiday, you may if giving at least 21 days’ notice, transfer the booking to another person. There will however be a charge for administration costs.
Travel Delay:
We are unable to accept responsibility for expenses incurred due to travel delays (please refer to your travel insurance).
PAYMENT
Holidays
A deposit of 300€ per person is required at the time of booking. The balance of the holiday cost is due 8 weeks prior to arrival date. Any booking made within 8 weeks of arrival will be due for immediate payment in full. We can accept payment in cash on arrival, but by prior arrangement only at time of booking.
Important Notice
We reserve the right to cancel any booking and to render null & void any documents and tickets issued if payment of monies owed is not received by the due date. Any such cancellation on our behalf does not negate your liability to pay any cancellation charges incurred according to the above scale (see Cancellation Charges).
Failure to pay a balance within 5 days of the balance payment notification will result in the cancellation of the booking. The room will be released and the deposit of €300 will be forfeit.
Bar bills and lunches
All food and drink ordered at the bar can either be paid for at the time of ordering by card or in cash or signed for and added to your final bill at the end of your holiday.
ROOMS
Room categories
We have 3 room categories at the Mistral Hotel:
- Full Seaview Rooms
- Lateral Seaview Rooms
- Garden Rooms
All rooms are spacious rooms with double beds, but for single occupancy only.
Room allocation
We will allocate your room at time of booking, subject to availability of the category requested. If you wish to request a specific room we will do our best to give it to you, however we cannot guarantee it.
Accessibility
Please note that there is no lift in the hotel. If you require an accessible ground floor room this must be requested at time of booking when we will check availability. Otherwise please note that there are steps throughout the hotel.
Baths and showers
Seaview Rooms are fitted with either a shower cubicle or shower over a bath. All Lateral Seaview rooms have a separate bath and a walk-in shower. If you need a walk-in shower please request it at time of booking.
Late arrivals and departures
Your room is reserved for you from 2pm on the date of your arrival. All rooms will usually have to be vacated by 10.30 am on the last day of your holiday. Occasionally, there may be several hours to wait before the departure of your return flight. In such cases and depending on availability, a courtesy area will be made available for your baggage to stay secure and for you to change.
MEALS
The cost of your holiday includes daily breakfast and 6 dinners per week – Sunday no dinner is served at the hotel, and we arrange trips to local tavernas, or you are free to eat locally where and as you please.
Breakfast
Breakfast is served every morning between 8.00 and 10.00 with an extensive cold buffet of typical Cretan specialities and also a hot buffet selection, accompanied by endless tea and coffee.
Dinner
Dinner is served at 20.00 with table service of 5 freshly home-cooked dishes plus dessert, followed by coffee or tea.
Free wine
Carafes of our house red, white and rose wine are served throughout dinner.
Special diets
In general we are able to accommodate the following dietary requirements:
- Vegetarian / Vegan
- Lactose intolerance
- Gluten free
NB: please be aware that our kitchen is an environment where products such as flour, nuts and other potential allergens are in daily use and we do not have the provision of an ‘isolation kitchen’ for those who may be at health risk.
In addition, if your dietary requirements are more complicated, please check with us before making a booking as we are not able to prepare specific meals for those who require food to be blended, pureed or otherwise individually prepared.
COMPLAINTS
If you have a complaint whilst at the hotel you must advise reception immediately so that we can resolve the problem on the spot. If you still remain dissatisfied, please write to us within 28 days of your return.
Travel Delay
We are unable to accept responsibility for expenses incurred due to travel delays (please refer to your travel insurance to see if you have sufficient cover for such delays).
Insurance
The Hotel carries public liability insurance.
However we strongly recommend for your own protection that you take out a suitable travel insurance policy with a reputable company.
Medical and health
Currently, no compulsory vaccinations are required for entering Greece. However, we recommend that you check with your doctor as to what precautions are advisable or necessary at least 2 months before departure. You should also refer to the Department of Health leaflet “Health Advice for Travellers” which can be obtained free of charge by calling 0800 555 777. We strongly advise you to obtain adequate medical insurance to cover the entire duration of your holiday.
The Mistral complies fully with all the EU standards for health, safety and hygiene and it is licensed from the Greek authority GNTO (Greek National Tourism Organisation) as category D.
The hotel has a defibrillator and a first aid kit in reception. We have medical services on call and the nearest clinic is 5km away from the hotel. The nearest hospital is in Chania, a 30 min drive away. In the case of injury or illness we will arrange suitable transport to the most appropriate facility.
HOUSEKEEPING NOTES
Smoking Policy
for the benefit of future guests smoking in bedrooms is not permitted. Smoking is permitted on the balconies. We would also request that guests do not smoke during meals and wait until the meal is ended before lighting up.
Behaviour
We reserve the right to refuse to accept you as a guest or to continue dealing with you if, in our opinion, your behaviour is disruptive and is causing, or is likely to cause, distress, injury or danger to other guests, our staff or any third party; or damage to property. In this case we will not be responsible for any extra costs you may incur.
Damages to Property
You are responsible for any breakages, losses or damage to your accommodation during your stay and will be asked to pay for any necessary repairs or replacements before leaving the hotel.
Lost property
If you lose property whilst at the hotel or on an excursion please report the loss to reception. Similarly, if you find something you believe to be lost please hand it in to reception. We check all rooms upon departure and, if we find you have left something behind we will contact you and try and arrange for the item(s) to be returned at your own cost.
Force majeure
We are not liable for loss or damage to guests caused by acts of God, natural disasters, acts of governments, wars, terrorist activity, fire, disease or any other reason beyond our control.