Terms and Conditions

Terms and Conditions

Singlesincrete is a trading name of Gialamarakis SA.
The clients contract is with a trading name of Gialamarakis SA,
Maleme, Chania, Crete, Greece 73100
Tel: +30 28210 62062
UK line: +44 2045 77 08 68
Email: [email protected]


The following terms and conditions show your and our commitment as part of your booking. These terms and conditions govern bookings made with us. We reserve the right to refuse to accept any booking.  A booking is not valid if we have not successfully received sufficient payment towards it.

Late Bookings

You may book your holiday at any time, right up to the date of departure. No extra charges are made for late bookings.

Deposits & Payments

A deposit of 300€ per person is required at the time of booking. The balance of the holiday cost is due 8 weeks prior to departure. Any booking made within 8 weeks of departure will be due for immediate payment in full.  We will accept payment in cash on arrival by prior arrangement only.


We reserve the right to alter prices for new bookings at any time but we do guarantee that there will be no surcharges once we have confirmed a reservation. Only Government action may affect this guarantee.

Cancellation Charges are calculated based on the table below.

Notification in days Loss
Over 55 Deposit only
25 – 55 60%
15 – 25 80%
Under 15 100%

However, cancellations will be considered on an individual basis and may be transferrable subject to management agreement.


Can be made, but may incur administration charges depending on the nature of the alteration. A major alteration may be treated as a cancellation.

Transfer of Booking

If you are unavoidably prevented from proceeding with your holiday, you may after giving at least 21 days notice, transfer the booking to another person/s. There will be a charge for administration costs

Travel Delay

We are unable to accept responsibility for expenses incurred due to travel delays (please refer to your travel insurance to see if you have sufficient cover for such delays).


We strongly recommend for your own protection that you and all members of your party take out suitable insurance.


If you have a complaint whilst here you must advise us immediately so that we can try and resolve any problems on the spot. If you still remain dissatisfied please write to us within 28 days of your return.

Important Notice

We reserve the right to cancel this booking and to render null & void any documents and tickets issued if payment of monies owed is not received by the due date. Any such cancellation does not negate your liability to pay any cancellation charges incurred according to the above scale (see Cancellation Charges). Special dietary requirements are not a problem – should you require special meals, eg vegetarian, coeliac, etc, please let us know when you book.

Smoking Policy

We request that you do not smoke in the rooms, as a courtesy should you be sharing, and also for the benefit of future guests. Smoking is permitted on the balconies. We would also request that guests do not smoke during meals and wait until the meal is ended before lighting up.


We reserve the right to refuse to accept you as a client or to continue dealing with you if, in our opinion, your behaviour is disruptive and is causing or is likely to cause distress, injury or danger to other clients, our staff or any third party; or damage to property. If we do this, we will not be responsible for any extra costs which you incur.

Damages to Property

You are responsible for any breakages, losses or damage to your accommodation during your stay and will be asked to pay our representative for any necessary repairs or replacements before leaving the resort. Please note that if you have pre-booked a hire car through the Company you will be liable for any excess on the CDW and for any damage to the underneath of the vehicle or to the tyres or windscreen, as these are not covered under the terms of your insurance. The Company does not accept any liability in such instances and you will have to pay for any such damage locally.

Passports and Visas

A valid, full British passport is essential for all UK citizens travelling to Crete and must be valid for a minimum of 6 months after the return travel date. If you need to apply for, or renew, a passport, it is best to do so as early as possible before your departure date. Visas are not required for British passport holders. Holders of non-British passports should contact the Greek consulate or embassy for up to date passport and visa information. The name on your flight ticket and passport must correspond. If not, aircraft boarding may be denied and may also result in insurance cover becoming valid. Please note it is your responsibility to have a valid passport and visa for your holiday.


At this time, no compulsory vaccinations are required for entering Greece. However, we recommend that you check with your doctor as to what precautions are advisable or necessary at least 2 months before departure. You should also refer to the Department of Health leaflet “Health Advice for Travellers” which can be obtained free of charge by calling 0800 555 777. We strongly advise you to obtain adequate travel and medical insurance to cover the entire period of your holiday.

Night flights/arrival times/departure times

Your room is reserved for you from 2pm on the date of your departure from the UK. For night flights with a scheduled departure of between midnight and 06.00, the day of departure is, for reservations purposes, the previous day. Should you arrive at the hotel in the early hours or during the morning of the day after your departure from the UK, your accommodation will be immediately available. In these circumstances, this is classed as the first night of your holiday. All rooms will usually have to be vacated by 10.30 am on the last day of your holiday. Occasionally, there may be several hours to wait before the departure of your return flight. In such cases and depending on availability, a courtesy room will be made available (for you to change and/or store your baggage).

EU Health, Safety and Hygiene Regulations

The Mistral complies fully with all the EU standards for health, safety and hygiene and it is licensed from the Greek authority GNTO (Greek National Tourism Organisation) as category D. According to the British standards is classified as 2 star.


We are not liable for loss or damage to guests caused by acts of God, natural disasters, acts of governments, wars, terrorist activity, fire, disease or any other reason beyond our control.